Helping Avaya Deliver Localized Content Consistency

SDL Global Authoring Management System Helps Avaya Achieve 30 Percent Increase in Efficiency

Localized content consistency is the watchword at Avaya. As one of the world’s great communications companies, Avaya faces the challenge of providing localized content (in up to 35 languages) across numerous product lines — all delivered to a seamlessly consistent and accurate standard.

To deal with this, the company has deployed SDL Global Authoring Management System; a GIM solution that has lead to an increase in efficiency and a much faster roll-out of new products and services.

Featured solutions:

SDL Global Authoring Management System
SDL Translation Management System
SDL MultiTerm

Challenges:

Shrink time-to-market
Overcome unsustainable reliance on two teams to localize content
Replace multiple, overlapping authoring tools
Produce content for everythiing from user interfaces to documentation

Results:

Up to 30 percent increase in efficiency
Delivery of global content to local markets faster
Improved quality and consistency of localized content
Maximized content reuse

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