NetApp Turns to DITA and Global Authoring to Scale Information Engineering

NetApp impressed with SDL Trisoft's out-of-the-box DITA Management Capabilities

SDL Trisoft gave us greater ability than other solutions to achieve our goals...We were also impressed with the SDL Trisoft team’s DITA knowledge. They understood where we wanted to go with it.

This case study tells the story of how and why NetApp, a $3.3 billion high-tech company and voted number 1 in Fortune’s “Best Companies to Work for”, chose to adopt the DITA standard and global authoring practices for the production of technical information.

The NetApp team selected SDL Trisoft’s Component Content Management system and was impressed with a number of SDL Trisoft’s capabilities including the out-of-the-box DITA management capabilities.

• SDL Trisoft Component Content Management (CCM) system
• SDL Global Authoring Management System
• DITA
• JustSystem’s XMetaL Author DITA Edition
• RenderX

• Difficulty in re-purposing content
• Increasing number of products, OEM relationships require re-branding of content
• Inconsistency of style and language across content

• Manage multiple overlapping releases at the same time
• Provide customized content adapted for OEM partners
• Streamline authoring and editing processes and improve quality of final documentation