Voyages et tourisme

Government

Government organizations need to communicate with
and understand citizens and global communities. SDL
solutions provide an infrastructure for communication.

Contacter SDL

Issues and Challenges

Governments need to enable openness and transparency of government services – make information easy to find, use and re-use and encourage the public to have a fair say about their services
Collected information needs to be kept up-to-date and integrated with existing data from within and outside departments and other government organisations
The volume of content available and the data capture requirement is growing rapidly for both local and central government agencies and is created in dozens of languages and formats
The amount of data that must be translated for intelligence purposes in near-real time has grown exponentially. There are simply not enough translators to meet the growing demand for translation and security requirements further shrink the pool of qualified translators.
There is pressure to use a shared services model to deliver ‘more for less’ while retaining control over local service delivery and citizen interaction

Government organizations need solutions that provide self-service facilities, disseminate useful and relevant information, enable citizen and global community dialogue and collect feedback. This typically includes managing internal and externally-facing content for multiple target audience groups across multiple departments, regions or agencies and making it easy for citizens to connect with government.

Many government organizations also need to convert information from many languages into one so the relevant information can be identified, analyzed and acted upon. However, finding the “needle in a haystack” is more complicated with the increase in digital content.

Deliver agile online services and access to intelligence in near real-time
SDL delivers a content management solution that enables departmental or office staff to create, manage and publish information related to their services quickly and simply. SDL also delivers a language solution that cost-effectively lets governments translate everything in near real-time. All information, regardless of the original language, can then be analyzed and escalated as needed.

Manage multi-channel and multilingual communication
Social media and web 2.0 has opened up a new way to engage the next generation. SDL provides the perfect platform to manage your online communication and to engage and inspire citizens. SDL also provides machine translation for the first round of translation of all this content across dozens of languages. The solution is easily trained to produce fluent, meaningful translations.

Integrate into existing solutions and systems
The solutions are easy to integrate into existing applications, allowing organizations to cost-effectively add value to solutions they already have. The products have proven integrations in several government-focused applications.

Solutions

Enable citizen self-service via the internet
Manage online dialogue with citizens across multiple channels: website, extranet, social media, printed materials and email
Deliver online content in multiple languages
Use machine or automated translation to translate information in near real-time
Localization services to help you translate your content
Provides the translation services to post-edit information that has been translated with a machine, providing you with higher quality translations
Technology to automate the localization process and hook into your existing systems
Improve the efficiency and reduce the time of delivering multilingual content