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SDL GlobalConnect™

SDL GlobalConnect™

Leverage trusted automated translation within RightNow CX

With this integration, content managers have on demand, one click translation
for all Answer content directly within RightNow CX.

Read the press release on SDL GlobalConnect 3.0
Watch Demos of SDL GlobalConnect for RightNow Answers

SDL GlobalConnect™ for RightNow Answers provides automated translation controls and workflow components integrated seamlessly within RightNow CX so that RightNow customers can accelerate global, multilingual communication with their customers.

With this integration, RightNow customers are enabled to send answers for automated translation from within the RightNow Answers interface. Each answer is returned as a translated, sibling answer with a TrustScore, an automatically generated score of 1 to 5 that indicates whether the translated answer is good enough to publish or if it should be reviewed – even if the content manager does not know the foreign language. This functionality has proven to reduce publishing times of foreign language content for customer support organizations in large global companies

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SDL GlobalConnect for RightNow Answers Product Brief

SDL GlobalConnect extends the power of SDL BeGlobal into other applications through pre-integrated solutions.

Benefits

  • Own the end-to-end global publishing process in a single - Content Managers and Agents can now manage the translation and global publishing of answers for multiple languages exclusively within the RightNow agent desktop, even without knowledge of foreign languages

  • Translate and publish globally within seconds - Content Managers and Agents can now receive a translated answer back in seconds, enabling trusted, instant publishing across languages

  • Eliminate manual tasks - The integrated workflow means that translations are submitted from, and stored directly within, the RightNow application as Answer objects, avoiding tedious cutting & pasting or extraction of data to send for translation

  • Access to SDL BeGlobal reporting & analytics - Administrators can now access data through an easy to use portal to report on usage of SDL GlobalConnect for Right Now Answers across the organization. This enables them to determine ROI and opportunities for growth.

Features

  • One-click translation: Initiate the translation into one or multiple languages with a single click

  • TrustScore™ enabled: TrustScore™ is SDL’s patent pending algorithm that assigns a numerical value between 1 and 5 to every automated translation performed by the SDL system. This value predicts the score that a human would likely assign as to the utility of the translation

  • TrustScore™ Workflow: Include TrustScore™ seamlessly in your existing publication workflow to automatically review, send email alerts, or publish Answers

  • Translation of all text fields: All free text fields in an Answer (Question, Answer, Summary, Keywords, and Notes) are translated to enable better access to multilingual content

  • Auto Update of Answer Links: Answer Links are now automatically updated

Languages

SDL offers the broadest language coverage for commercially available solutions, with new languages being added on a regular basis. SDL Language Technologies continues to build out its language coverage and improve on existing translation systems. Below is the complete list of languages offered. For most commercial customers, we train language pairs to understand the domain or style particular to a company or organization. This helps to ensure that the translations are appropriate for the company and their communication needs.:

Western Europe

Danish <> English
Dutch <> English
Finnish <> English
French <> English, Arabic, Spanish, German
German <> English, French, Spanish
Greek <> English
Italian <> English, Spanish
Norwegian <> English
Portuguese <> English
Spanish <> English, Arabic, French, German, Italian
Swedish <> English

Eastern Europe

Bulgarian <> English
Czech <> English
Hungarian <> English
Lithuanian <> English (NEW)
Polish <> English
Romanian <> English
Russian <> English
Serbian <> English
Slovak <> English (NEW)
Turkish <> English
Ukrainian <> English (NEW)

Middle East & Africa

Arabic <> English, Spanish, French
Dari <> English
Hausa <> English
Hebrew <> English
Pashto <> English
Persian <> English
Somali <> English

Asia

Bengali <> English
Hindi <> English
Indonesian <> English
Japanese <> English
Korean <> English
Simplified Chinese <> English
Thai <> English
Traditional Chinese <> English
Urdu <> English

System Requirements

  • RightNow CX installed

  • SDL BeGlobal account

  • A minimum of one RightNow Enterprise Account

Resources

Read the Press Release of SDL GlobalConnect 3.0


Watch Demos of SDL GlobalConnect for RightNow Answers


Download SDL GlobalConnect Product Brief


Learn more about Right Now CX