Customer Results

Customer success stories

In any business, it is the results that count. At SDL our Global Information Management solutions are exceeding customer expectations and enabling consistent brand delivery, faster time-to-market and enhanced customer experiences. Read our case studies to gain a flavour of what the SDL GIM solution could do for you.

Best Western reduces time to market from 18 months to just 8

SDL helped Best Western meet the immense challenge of managing 4 million words of content for 4,000 hotels across 7 languages, reducing time to market and lowering translation costs. Project times decreased from 18 months to just 8, and enabled continuous updates to occur easily and efficiently.

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Case New Holland (CNH) handles 86% of customer service issues online

Implementing SDL Knowledge-based Translation System™ has helped CNH deliver excellent integrated after-sales customer satisfaction to over 11,500 dealers in 160 countries. The company is leveraging over 50% of all existing translations and achieving consistent terminology; the system is delivering 60% higher quality than previously. Overall costs of document production have sharply declined, and 86% of customer service issues are now dealt with online, increasing productivity in international product sales and direct repeat sales.

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GTA/Octopus Travel increases productivity by 50% and saves $1.5m

Implementing SDL Translation Management System, GTA/Octopus Travel is now able to effectively manage 25 million words per year in 12 languages, increasing their productivity by 50%. Additionally, the company anticipates a savings of $1.5m.

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Philips Electronics cuts translation costs by 47%

An enterprise-wide Global Information Management solution is cutting costs and time-to-market. By using one centralized system for delivering content across more than 35 languages, Philips has reduced market reach by 88%, cut translation costs by 47% and reduced internal inefficiencies by 85%.

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Siemens Medical Solutions cuts localization costs by 30% and saves $1.13m a year

With an initiative to improve access to critical product technical information and reduce the time spent seeking that information, SDL helped Siemens streamline the process of producing 2,200 documents in 22 languages each year. The company was also able to significantly reduce costs, by eliminating 90% of printed materials and saving 30% of localization costs, resulting in $1.13m in annual savings.

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Hewlett-Packard increases content reuse by 68% and saves $3.5m a year

A Global Information Management solution has helped HP deliver its digital content management initiatives to ensure their customers receive the right information, at the right time and in the right way. Saving more than $3.5m annually on translation costs, the company has also improved content reuse by 68% while translating 100+ million words per year across 40+ languages.

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Kyocera Mita reduces localization costs by 40% and increases productivity by 30%

This leading Japanese document management company implemented SDL MultiTerm to manage their terminology in more than 20 languages. Kyocera was able to speed their time-to-market by 50%, reduce their localization costs by 40%, increase their translation productivity by 30%, all while maintaining consistent global brand identity in any market.

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RS Components reduces time-to-market by 35% and increases productivity by 25%

This global supplier of electronic and electrical components is using SDL Knowledge-based Translation System™ to help drive business growth. RS Components has reduced time-to-market by 35%, reduced costs by 27%, and improved productivity by 25%.

Read the RS Components case study or contact us