
Companies face several challenges in localizing their technical publications including: large volumes of important content, frequent updates, regional regulatory requirements for products and pressure to get their products to market faster than the competition. SDL provide innovative and proven solutions for decreasing time-to-market and delivering content faster than ever before.
"Through our partnership with SDL, we provide support to our global dealers at 40% lower costs with significantly faster turnaround times." Joe Pstrak, Director of Dealer e-Business Services |
Fully integrated solutions for global document creation
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With a corporate mandate to reduce costs by 5% year on year and the need to increase productivity, improving the process of providing accurate vehicle documentation to global markets was a key concern for Chrysler LLC. After a promising pilot scheme, SDL Knowledge-based Translation System (KbTS) was implemented with results that far exceeded expectations.
“Our dealer network now has 24x7 support via a knowledge base of approved solutions to known concerns available in multiple languages. Of all the dealer searches in ASIST, 80% are now resolved using self-service with only 20% escalated. This has resulted in less down time and improved customer satisfaction.”