SDL Customers Benefitting from the Power of Automated Translation
Learn how SDL customers across the globe have used Automated Translation to cut content delivery time, improve customer experience and improve translation quality.
Slides: 13 slidesDuration: 1 minute, 05 seconds
- SDL Automated Translation Solutions - Product Brief
- CNH Dealer Network gets multilingual support database
- Driving Down the Costs of Delivering Multilingual Content to European Customers
Slide 3: SDL Customers using Automated Translation
Slide 4: Best Western: Hotels website
Slide 5: CNH: Dealer support content
Slide 6: Chrysler: Auto owners manuals
Slide 7: Continental Airlines: Website
Slide 8: Dell: Self support content
Slide 9: Microsoft: Security alerts and bulletins
Slide 10: RS Components: Products catalogue
Slide 11: Solidworks: Support content
Slide 12: Summary
個案研究
CNH Dealer Network gets multilingual support database
“Our dealer network now has 24x7 support via a knowledge base of approved solutions to known concerns available in multiple languages. Of all the dealer searches in ASIST, 80% are now resolved using self-service with only 20% escalated. This has resulted in less down time and improved customer satisfaction.”
Driving Down the Costs of Delivering Multilingual Content to European Customers
With a corporate mandate to reduce costs by 5% year on year and the need to increase productivity, improving the process of providing accurate vehicle documentation to global markets was a key concern for Chrysler LLC. After a promising pilot scheme, SDL Knowledge-based Translation System (KbTS) was implemented with results that far exceeded expectations.
